INTRODUCTION

This Cookie Policy explains how ALLWELL HOME HEALTHCARE L.L.C., operating under the brand name “Vervé Wellness” (“Vervé”, “we”, “us” or “our”), uses cookies and similar technologies when you visit or interact with https://www.vervewellness.ae/ (the “Website”).

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, process, and protect Personal Data.

Where information collected through cookies or similar technologies constitutes Personal Data, such information will be processed in accordance with our Privacy Policy and applicable law.

WHAT ARE COOKIES?

Cookies are small text files that are placed on your device when you visit a website. They may allow a website to recognise your device, remember your preferences, maintain your session, support security and understand how the website is being used.

We may also use similar technologies, including pixels, tags, scripts, software development kits (SDKs), local storage and other technologies that perform similar functions. References to “cookies” in this Policy include such technologies unless otherwise stated.

Cookies may be:

• Session Cookies, which are deleted when you close your browser; or 
• Persistent Cookies, which remain on your device until they expire or are deleted. 

HOW WE USE COOKIES

We may use cookies and similar technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for certain Website functionality and are generally used without requiring consent where permitted by applicable law.

They may be used to:

• maintain your browsing or shopping session; 
• operate the shopping cart and checkout; 
• maintain account or login functionality; 
• support security and fraud prevention; 
• remember necessary technical settings; and 
• enable essential Website functionality. 

Where permitted by applicable law, strictly necessary cookies may be used without consent where they are required to provide a service or functionality requested by you.

Preference and Functionality Cookies

These cookies allow the Website to remember choices you make and provide a more personalised experience.

They may be used to remember preferences such as language, region, account settings or other Website preferences.

Where required by applicable law, we will obtain your consent before using non-essential preference or functionality cookies.

Analytics and Performance Cookies

These cookies help us understand how visitors use the Website and how the Website performs.

They may help us understand:

• which pages are visited; 
• how visitors navigate the Website; 
• how visitors interact with Website features; 
• whether Website features are functioning properly; and 
• how we can improve the Website and user experience. 

Where required by applicable law, we will obtain your consent before activating non-essential analytics cookies.

Analytics technologies will not be used to collect Sensitive Personal Data unless such processing has been separately assessed and is permitted under applicable law.

Marketing and Advertising Cookies

These cookies and similar technologies may be used to understand your interaction with our Website, measure advertising performance and deliver or assess relevant marketing communications, where permitted by applicable law. We will not use Sensitive Personal Data obtained through healthcare, consultation, diagnostic, patient or other health-related Services for targeted or behavioural advertising unless such processing is separately assessed and permitted under applicable law.

They may be operated by us or by third-party advertising and marketing providers.

Where required by applicable law, these technologies will only be activated after you provide the necessary consent.

THIRD-PARTY COOKIES

Some cookies and similar technologies may be placed or accessed by third-party service providers that support the operation of our Website or provide services such as:

• website analytics; 
• advertising and marketing; 
• payment processing; 
• security; 
• customer support; 
• social media functionality; and 
• other Website functionality. 

Depending on the nature of their services, third parties may process information on our behalf as service providers or may process information independently for their own purposes. Their processing may be subject to their own privacy policies and applicable legal requirements.

Where applicable, we will identify relevant third-party providers in our cookie inventory or cookie preference tool.

HOW TO MANAGE YOUR COOKIE PREFERENCES

Where required by applicable law, when you first visit our Website, you will be presented with a cookie banner or preference tool allowing you to accept, reject or manage non-essential cookies. You may change or withdraw your cookie preferences at any time through the cookie preference tool made available on the Website. The cookie preference tool should remain accessible through the Website, including through a “Cookie Settings” or “Privacy Choices” link in the Website footer, where available.

You may also:

• change your cookie preferences through the cookie preference tool made available on the Website; 
• delete or block cookies through your browser settings; and 
• configure your device settings to restrict certain tracking technologies. 

Please note that disabling or blocking certain cookies may affect the functionality, security or availability of some parts of the Website. 

Where required by applicable law, we will not activate non-essential cookies before obtaining the required consent.

HOW LONG COOKIES REMAIN ON YOUR DEVICE

The period for which a cookie remains on your device depends on whether it is a session cookie or persistent cookie.

Session cookies generally expire when you close your browser.

Persistent cookies remain until they expire or are deleted. The applicable duration may vary depending on the purpose of the cookie and the provider responsible for placing it.

The specific duration of cookies and similar technologies used on the Website will be identified in our cookie inventory.

COOKIES AND HEALTHCARE INFORMATION

Because Vervé provides healthcare and wellness Services, certain areas of the Website may involve Sensitive Personal Data. We take appropriate measures to limit the use of non-essential cookies and similar tracking technologies in healthcare, patient, consultation, diagnostic and other health-related areas of the Website.

We will not knowingly use non-essential tracking technologies in a manner that unnecessarily collects, discloses or permits third parties to infer Sensitive Personal Data, except where such processing is lawfully permitted and appropriately controlled.

PERSONAL DATA

Cookies and similar technologies may collect information that constitutes Personal Data under applicable UAE law, including information that may be associated with a device, browser or identifiable individual.

Where information collected through cookies constitutes Personal Data, we will process it in accordance with our Privacy Policy and applicable data protection laws.

For more information about how we process Personal Data, please refer to our Privacy Policy.

Sensitive Personal Data will be processed only where permitted or required under applicable law and in accordance with the safeguards described in our Privacy Policy.

UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes to our Website, technologies, service providers, cookie practices or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Cookie Policy.

We encourage you to review this Cookie Policy periodically to remain informed about our use of cookies and similar technologies.

Changes to the cookies or similar technologies used on the Website may also result in updates to the cookie inventory.

CONTACT US

If you have any questions or concerns regarding our use of cookies or similar technologies, you may contact us at:

ALLWELL HOME HEALTHCARE L.L.C.
Trading as: Vervé Wellness
Address: Unit 1612, Park Lane Tower, Business Bay, Dubai, United Arab Emirates
Email: info@vervewellness.ae